RYTAVO Plus terms of sale

On the web, RYTAVO Plus is not on general sale yet – only administrators and selected test users can order it here, in a test mode where no money is charged. In the iPhone app, Plus is bought through the App Store; there, Apple handles the purchase, payment, renewal and refunds under its own terms. These terms describe how purchasing on the web and automatic renewal work.

Seller

Mgr. David Zažímal, a self-employed individual registered in the Czech Trade Register, registered address B. Němcové 570/2, 589 01 Třešť, company ID (IČO) 23198231, Czech Republic. The seller is not a VAT payer. E-mail: hello@rytavo.com, payments and complaints: billing@rytavo.com, phone: +420 604 868 385.

What RYTAVO Plus is

RYTAVO Plus is a digital service: paid access to extended features of your RYTAVO account (unlimited habits and measurements, more own groups, full statistics and all avatars). The current scope is described in the pricing on rytavo.com. RYTAVO Free stays available for free. Plus belongs to one account and cannot be transferred to another.

Price

RYTAVO Plus costs CZK 29 per month or CZK 249 per year, €1.49 per month or €12.99 per year, or $1.49 per month or $12.99 per year. You choose the currency (CZK, EUR or USD) in the order from the currencies offered there at that time; the following subscription payments are charged in the same currency. Prices are final; the seller is not a VAT payer. There are no other fees; any fee your bank charges for a payment in a foreign currency is outside our control. The price that applies to your order is shown before you place it.

Ordering and the contract

You order Plus in the app after signing in to your account (Profile → RYTAVO Plus): you choose a monthly or yearly period, review the summary with the price, the date of the next payment and these terms, explicitly agree to automatic recurring payments and ask for the service to start right after payment, and confirm the order with the button that commits you to pay. The contract is concluded when the first payment succeeds. We e-mail you a payment confirmation. The contract is concluded in the language in which you use the app; you can save or print these terms.

Payment

You pay in advance online through the Comgate payment gateway. You pay the first payment by Visa or Mastercard card in the chosen currency – by entering the card details, or via Apple Pay or Google Pay if the gateway offers them on your device; it also authorises the following automatic payments (recurring card payments). Bank buttons are only for one-off payments; automatic renewal of the subscription does not work with them. You enter your card details only in the Comgate gateway; RYTAVO never sees or stores them. Online payments are provided for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed payment institution supervised by the Czech National Bank. Payments through the payment gateway are fully secured and all information is encrypted. More information and contacts at www.comgate.eu.

Delivery

Nothing is delivered physically. Plus is activated electronically on your account as soon as the successful payment is confirmed, usually within a few minutes. If Plus is not activated after payment, write to billing@rytavo.com.

Subscription period and renewal

The subscription renews automatically every month or every year, according to the chosen period, until you cancel it. The next payment is charged at the start of the new period, without any further action from you, to the card you paid the first payment with, in the amount and currency you agreed to. We never charge anything repeatedly without your explicit consent. After every successful payment you receive a confirmation by e-mail. We inform you in advance of any change of the price or the frequency; a new price applies only from the next period and, where the law requires it, only with your new consent; if you do not agree, you can cancel renewal. If a renewal payment fails, you keep Plus for 7 more days; we do not retry automatically. During this time you can pay again (for example with another card); otherwise the subscription ends and the account moves to RYTAVO Free – nothing is deleted or hidden. We e-mail you about a failed payment right away, with the date until which you keep Plus and a link where you can pay again.

Cancelling

You can cancel automatic renewal at any time in the app under Profile → RYTAVO Plus. No further payments are then charged and you keep Plus until the end of the period you have already paid for; after that the account moves to RYTAVO Free and nothing is deleted. After the 14-day withdrawal period, cancelling only stops further payments; money for a period already paid is not refunded automatically. This does not affect your statutory rights – for example for an erroneous or duplicate payment, defective performance (complaints below) or withdrawal within the statutory period.

Complaints

If Plus does not work as it should (for example it was not activated, paid features are missing or it cannot be used), you have the statutory rights for defective performance under the Czech Civil Code. Send your complaint by e-mail to billing@rytavo.com (technical problems can also go to support@rytavo.com) with your account e-mail, a description of the problem and what you ask for. We confirm the complaint and handle it without undue delay, at the latest within 30 days. We remove the defect; if that is not possible or does not happen within a reasonable time, you are entitled to a reasonable discount or you can withdraw from the contract and get your money back.

Withdrawal within 14 days

As a consumer you can withdraw from the RYTAVO Plus contract concluded online without giving a reason within 14 days of its conclusion, i.e. of the first payment. The easiest way is in the app: Profile → RYTAVO Plus → “Withdraw from the contract here”, then “Confirm withdrawal”. You can also send a clear statement to billing@rytavo.com, for example: “I withdraw from the RYTAVO Plus contract concluded on … Account: …”. We confirm receipt of your withdrawal by e-mail without undue delay. Withdrawal ends the subscription at once, no further payments are charged and the account moves to RYTAVO Free – nothing is deleted. We refund the whole amount you actually paid for the first payment within 14 days of receiving your withdrawal, using the same payment method you used, at no extra cost. An automatic renewal of the subscription does not start a new withdrawal period; this does not affect the rights the law gives you.

Complaints about us and applicable law

Send complaints to billing@rytavo.com. A consumer can also resolve a dispute out of court through the Czech Trade Inspection Authority (www.coi.cz). These terms are governed by Czech law; they do not limit the rights the law gives you as a consumer. If your habitual residence is in another EU country, the choice of Czech law does not deprive you of the protection of the mandatory provisions of that country's law; the European Consumer Centres Network (ECC-Net) can help you with a cross-border dispute.

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